All Episodes
Episodes
What your "Out of Office" says about you
In this week's episode Terri shares some suggestions on how to improve the way we communicate with our clients through email autoresponders. Property Managers love a good "Out of Office" response and they are...
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Why they don't like you, before they've even met you
In this episode, we discuss the importance of carefully crafting the automated messages from your leasing software. The messages people receive from you when they first book an inspection or enquire about a rental...
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5 Critical Conversations to have before Christmas
This episode is released one week before most agencies finish up for Christmas. Terri highlights the 5 Critical Conversations she believes every Property Manager should have before they close up shop for the holiday...
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PropertyMe's biggest fail to date (and what we can learn from it)
In today's episode Terri discusses the "saga" of PropertyMe's price increase email to their clients and the subsequent fallout.
She uses it to create a case study for property manager around communication for, let's...
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My 2 fave words to reduce drama (and they don’t start with F)
Welcome back to another episode of pmXcite the Podcast, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I...
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Breaking the news to an owner with a property for lease, you are closed for Christmas
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I answer a...
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Is re-inspect a dirty word in your office?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a JPM...
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Data Security - Are you covering these basics?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, Terri goes...
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Leasing a tenanted property - avoiding the drama!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property...
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Is an Ideal Week even possible in Property Management?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property...
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Is it possible to have holidays without stress as a Property Manager?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property...
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Should you hold an unhappy owner to their agreement?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a...
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